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FAQS
Frequently Asked Questions
How is Scale Smart different from Podium or Birdeye?
Unlike the expensive alternatives, Scale Smart gives you the same powerful review automation and monitoring tools at a fraction of the cost — no long contracts, no hidden fees.
How long does setup take?
Most accounts are fully live within 24–48 hours.
Can I integrate Scale Smart with my existing CRM or scheduling system?
Yes — we can connect through Zapier or native integrations to trigger review requests automatically after a job or appointment.
Do I need to sign a long-term contract?
No. Scale Smart is month-to-month. Stay because you love it, not because you’re locked in.
Does Scale Smart help me respond to reviews?
Our AI-powered smart replies can draft and send professional responses for you, saving time and protecting your brand voice.
Do I need special software or IT skills to use this?
No — we handle the full setup for you. All you need to do is connect your Google Business Profile (and other platforms if desired).
How soon will I start seeing more reviews?
Most clients begin seeing results within the first week once review requests are live.
How do I know if Scale Smart is working for me?
You’ll receive monthly performance reports showing new reviews, average rating trends, and customer sentiment.
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